Dear Panera Bread,
I had a good experience dealing with one of your employees at a locally owned franchise in Colorado Springs yesterday.
As you no longer have your survey online, I wrote to you directly and provided details of my experience.
I was surprised that shortly after receiving my feedback, you wrote back and said you would forward my feedback to staff at the bakery I praised.
I was even more surprised to receive this follow up email.
Your customer service... You're doing it right.
Thank you.
Zero Dean
Follow-up:
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